Privacy Policy and Payment Security

1. General Information

This Privacy Policy explains how OPG CACTUS, Franjo Lovreković, located at Petra Preradovića 17, 33405 Pitomača, Croatia (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website https://cactuscroatia.com (“Website”).

2. Statement on the Protection, Collection, and Use of Personal Data

OPG CACTUS is committed to protecting the personal data of its customers by collecting only the essential and necessary information required to fulfill our obligations. We inform customers about how their data is used and regularly provide them with the option to choose how their information will be handled, including the option to request removal from marketing mailing lists.

All customer data is strictly protected and accessible only to employees who need it to perform their work. Every employee of OPG CACTUS, as well as our business partners, is obligated to respect the principles of privacy protection.

3. Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

4. What Personal Data We Collect

We collect and process the following categories of personal data:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number (if provided)
  • IP address
  • Account login details (for registered users)
  • Any information provided through contact or review forms

5. How We Collect Your Data

We collect data through:

  • Account registration and login
  • Checkout and order processing
  • Contact forms
  • Review submission form
  • Automatic collection through standard server logs (e.g., IP address)

6. Purpose of Data Processing

We use your personal data for the following purposes:

  • Processing and delivering your orders
  • Communicating with you regarding your order or inquiry
  • Enabling user registration and account management
  • Improving our services and website
  • Ensuring website security and fraud prevention
  • Complying with legal obligations

7. Legal Basis for Processing

We process your personal data based on:

  • Performance of a contract (e.g., order processing)
  • Your consent (e.g., contact form submissions)
  • Legitimate interest (e.g., website security, business analytics)
  • Legal obligations (e.g., accounting and tax regulations)

8. Cookies and Tracking

Our website uses only essential cookies necessary for its basic functioning (e.g., session handling, login). We do not currently use advanced tracking tools (e.g., Google Analytics, Facebook Pixel).

9. Data Sharing

We do not share your personal data with third parties for marketing or commercial purposes.

In specific cases, data may be shared only with trusted service providers (e.g., payment processors or delivery services), and only when necessary to complete your order or legal obligation — always under strict data protection agreements.

10. Data Security

We take appropriate technical and organizational measures to protect your data, including:

  • SSL encryption
  • Secure hosting environment
  • Password-protected admin areas
  • Limited access to personal data
  • Regular software updates and monitoring

11. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Account data may be deleted upon your request.

12. Your Rights (GDPR)

As a user, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

13. Contact Information

Seller: OPG CACTUS
Name: Franjo Lovreković
Address: Petra Preradovića 17, 33405 Pitomača, Croatia
Email: shop@cactuscroatia.com

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

For any questions or clarifications, feel free to contact us. Thank you for trusting Cactuscroatia!

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